Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unopened, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at orders@blueridgescreenproducts.com. Returns must be approved before being sent back. Items sent back to us without first requesting a return will not be accepted.

Approved returns should be sent to:

Blue Ridge Screen Products
6125 Lakeview Rd. Suite 200
Charlotte, NC 28269

Return shipping is the customer’s responsibility unless the return is due to an error by Blue Ridge Screen Products, a defective item, or damage that occurred before delivery. If a return shipping label is provided by Blue Ridge Screen Products, the cost of the label may be deducted from the final refund unless otherwise stated.

Cancellations

Orders may be cancelled prior to shipment, but cancelled orders may be subject to a non-refundable payment processing fee. This fee helps cover credit card and payment processing costs that are not refunded to us by the payment processor.

Orders that have already shipped cannot be cancelled and must go through the standard return process, if eligible.

Equipment, special-order items, and large orders may be subject to additional cancellation restrictions once the order has been processed, prepared for shipment, or submitted to the manufacturer.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Please keep all original packaging, packing materials, and damaged items until the issue has been resolved. Photos may be required to process damage claims, replacement requests, or carrier claims.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to screen and digital printing equipment, printers, presses, dryers, shakers, exposure units, washout booths, hardware, replacement parts, electrical components, special-order items, custom items, opened consumables, used items, clearance items, sale items, and gift cards.

If you have questions about whether a specific item is eligible for return, please contact us before placing your order.

Exchanges

The fastest way to ensure you get the item you need is to return the original item, if eligible, and place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Original shipping charges, return shipping costs, non-refundable payment processing fees, and any applicable restocking or handling fees may be deducted from the refund amount.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at orders@blueridgescreenproducts.com.